![]() Staffing effectively in mission-critical and 24x7 environments translates into a need to understand call volume trends and manage multiple shifts, posing a challenge for even the most experienced manager. The workforce optimization software is designed for today’s public safety answering points (PSAPs), command and control, and emergency communications centers. ![]() Has announced the availability of new forecasting and scheduling functionality to its Impact 360® for Public Safety Powered by Audiolog™ solution. | Verint and Partner Goserco Help Denver 9-1-1 Automate Forecasting and Scheduling to Optimize Workforce Efficiency and Effectiveness Verint® Systems Inc. RE: Verint Impact 360 record outbound SIP (TechnicalUser) 21 Oct 15 16:03. How can I trigger Verint to start a recording on the outbound call and to maintain the recording session through the 'merge' until the parties terminate the call. ![]() The original caller is 'merged' (transferred) to the property and the IVR drops out. The property technician answers and accepts the call. IVR 'grabs' an outgoing SIP trunk and phones the property 5. Caller wants to be transferred to the property (this is an external call) 3. Incoming external caller reaches the IVR (Avaya EP) 2. We are moving away from TDM (PRI tapping) and into the world of SIP. I need to trigger a StartRecord on a new outbound call. Software from Verint Witness Actionable Solutions, Extending Investment and.
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